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What Does a Client Services Manager Do at ProBuilder?

At ProBuilder, we believe that exceptional client service is just as important as the quality of our builds. That’s why we created the role of Client Services Manager, something not all builders offer. We knew it was crucial to have someone dedicated to ensuring every project runs smoothly and that our clients feel supported every step of the way.

Meet Rose, Our Client Services Manager

Rose is the first person you’ll speak to when you contact ProBuilder, and she will remain your point of contact throughout your project. Her role is to ensure you have a seamless experience from start to finish. Here’s a breakdown of what Rose does:

* Initial Contact: Rose is there from the moment you reach out to us. She’ll answer your questions and help you understand the next steps in the process.
* Weekly Updates: Every week, Rose provides a detailed overview of your project’s progress. She lets you know what’s happening next, who will be on-site, and if there are any tasks that need your attention—whether that’s confirming selections or attending upcoming design meetings.
* Ongoing Communication: Rose keeps the lines of communication open throughout the entire project. Whether you have questions or need updates, she’s always available to keep you informed and confident.

Why Our Clients Love Rose’s Service
The feedback we receive about Rose’s role is overwhelmingly positive. One recent client shared their experience when discussing our Building Solutions Report—a detailed paid quote with a 100% money-back guarantee—saying:
“If the level of service that Rose has provided already is any indication of the ProBuilder way, I don’t think I’ll need to call on the money-back guarantee.”

Why We’re Different
At ProBuilder, our commitment to you goes beyond building a high-quality project. We’re dedicated to delivering a stress-free, well-communicated experience that leaves you confident and satisfied throughout the entire process.

If you’re ready to experience the ProBuilder way and work with a team that values communication and quality service, contact us today!

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